Refund Policy

Credits are reserved when you start a generation, and what comes back depends on why something did not finish.

• A problem on our side (our software, or a video service we use): the credits for everything that did not finish come back to your balance automatically. If a service we use is temporarily down, your video waits and continues by itself, and we email you when it is ready; if it still cannot be made, the credits come back.
• An idea our content policy does not allow, refused before anything is made: all the credits come back.
• A scene the content filter refuses while your video is being made: if it still plays in your video as its picture, with a slow camera move, all its credits come back; if it is left out, its credits come back except the credits for the picture already made for it.
• A video you cancel while it is being made: the credits for the work already done are kept, and the rest comes back.

Purchased credits are generally non-refundable once added to your balance, since they can be spent immediately. If a payment was charged but credits were not delivered, contact us and we will resolve it.

Cancelling a plan stops the next renewal; the month already paid for is not refunded, and its credits stay yours.

If a payment is refunded or disputed, the credits it bought are taken back, even below zero.

For any billing issue, email cinefablesteam@gmail.com with your account email and the approximate date and amount. We aim to respond within a few business days.