Refund Policy

Cinefables runs on a prepaid credit system. This policy explains when credits are refunded.

Automatic refunds

Credits are reserved when you start a generation. If a generation fails or is blocked by our content policy, the full reservation is refunded to your balance automatically. If some scenes fail but the video still assembles (“partial”), the credits for the failed scenes are refunded proportionally.

Credit purchases

Purchased credits are generally non-refundable once added to your balance, since they can be spent immediately. If a payment was charged but credits were not delivered, contact us and we will resolve it.

How to reach us

For any billing issue, email the support address on our website with your account email and the approximate date and amount. We aim to respond within a few business days.