Support
Last updated 22 July 2026
Need a hand? We're a small team and we read every message.
Email us
The fastest way to reach a human is codezy.ai.tech@gmail.com. Include your account email and, if it's about a specific video, its link — it helps us look into it quickly.
Common questions
A video failed or looks unfinished. If a generation stops partway, the credits for the unfinished part are automatically returned to your balance. You can retry from the video's page.
Billing & refunds. See our refund policy. Purchases and credit balances live on your credits page.
Account & password. Change your password or delete your account from settings. Forgot your password? Reset it here.