Support
Last updated
Need a hand? We're a small team and we read every message.
Email us#
The fastest way to reach a human is cinefablesteam@gmail.com. Include your account email and, if it's about a specific video, its link — it helps us look into it quickly.
Common questions#
A video failed or looks unfinished. If a film fails on our side, the credits for the unfinished part come back to your balance automatically. The Refund Policy says what comes back in every other case. You can retry from the video's page.
Billing & refunds. See our refund policy. Purchases and credit balances live on your credits page.
Account & password. Change your password or delete your account from settings. Forgot your password? Reset it here.